About the department
Payments can be made in cash or with EC card/girocard.
You can only visit the Citizens' Office if you have made an appointmentInternal Link in advance.
Please note the current regulations regarding appointments at the Citizens' Office ("Bürgeramt") due to the risk of coronavirus SARS-CoV-2 infection.Internal Link
You can reach the Central Citizens’ Office by public transport as follows:
S-Bahn lines: S1-S6, S8, S9 (get off at the station “Ostendstraße”)Tram lines: 11 and 14 (get off at the tram stop “Allerheiligentor”), 18 (get off at the tram stop “Hospital zum Heiligen Geist”)
Bus lines: 31 (get off at the bus stop “Ostendstraße”)