Appointment service
General information
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Important information for non-Frankfurt citizens
The only exceptions for non-Frankfurt citizens are if an identity document is urgently required for a flight. Please note that an appointment is also required for this!
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You can currently only visit the Citizens’ Office ("Bürgeramt") if you have made an appointment. Appointments are offered eight calendar days in advance and are activated daily.
You can take care of your matters at any of our locations, no matter where you live in Frankfurt.
Please observe the rules of conduct during your visit to our Citizens' Offices.Internal Link
Alternatives to a personal visit
In the corona pandemic, it is necessary to limit contacts as much as possible. As there are urgent matters that still need to be dealt with, the Citizens' Office is still open for you as part of its service of general interest.
However, before making an appointment, please consider whether your request really needs to be dealt with right now. You are also welcome to use our online servicesInternal Link.
Online Appointment
We have commissioned an external company to provide the appointment service. Your data will, therefore, be temporarily processed on their server. The necessary data transfer is encrypted (https). Please note that the transmission of information via the Internet is not completely secure and is, therefore, undertaken at your own risk. It cannot be ruled out that third parties may intercept or modify the data you transmit. By using this offer, you agree to the electronic processing of your data.
We assure you that your personal data and any contributions will only be used within the framework of the appointment and will be deleted immediately afterwards.
By clicking on "make an appointment online" you confirm that you have taken note of the data protection declarationInternal Link (German only) and wish to be forwarded to make an appointment online.
| MAKE AN APPOINTMENT ONLINEExternal Link |