Appointment service

• The self-service terminal at the Citizens' Office Sachsenhausen ("Bürgeramt Sachsenhausen") for taking passport photos is currently out of order. If you want to apply for an identity card, (children's) passport or driving licence, please bring biometric photos with you (e.g. from a photographer)!

• There may currently be longer waiting times at the Citizens' Offices due to increased sick leave among staff. There is also a high demand for appointments at the moment. We apologise for any inconvenience.
  
  
• The Central Citizens Office ("Zentrales Bürgeramt") has been temporarily relocated to a nearby location at Lange Straße 25-27 due to construction workInternal Link.
  
  
• The Citizens' Office Nieder-Eschbach ("Bürgeramt Nieder-Eschbach") is closed for reconstruction and modernisation work until further notice. If you have applied for identity documents at the Citizens' Office Nieder-Eschbach, you can pick them up at the Citizens' Office NordwestInternal Link ("Bürgeramt Nordwest") by prior appointmentExternal Link. 

I need an appointment

• You can book an appointment onlineExternal Link.

I cannot find a free appointment

• New appointments are offered eight calendar days in advance and are activated at 7 am on weekdays.
• Every day at midnight, additional appointments are made available for the current day.
• In the course of the day, there may be further appointments available (e.g. because of appointment cancellations).
• You can take care of your matters at any of our locations, no matter where you live in Frankfurt.

I would like to cancel my appointment

• Once you have received the appointment confirmation with the pin code, you can cancel your appointment online.External Link 
• You can also cancel your appointment by sending an e-mail to buergerservice.termine@stadt-frankfurt.deInternal Link. Please provide the following information: Last name, waiting ticket no. (if available), date / time, location (which Citizens' Office?)

Can I reschedule my appointment?

• Postponements are not possible.

I would like to extend my appointment

• We can only take care of the services you have booked. Appointments are allocated based on the expected time required for the selected services. An extension with additional services is unfortunately not possible afterwards.

You can get residual waste bags and the rent index at the Central Citizens' Office and at the Citizens 'Offices Höchst, Nordwest, Dornbusch and Sachsenhausen without making an appointment. An appointment is necessary for the Citizens' Office Bergen-Enkheim.

You can get tax forms at all locations without making an appointment in advance.