Appointment service

Appointment service

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Citizens' Offices

Appointment service

General information

You can currently only visit the Citizens’ Office ("Bürgeramt") if you have made an appointment.External Link Appointments are offered eight calendar days in advance and are activated at 7 am on weekdays.


You can take care of your matters at any of our locations, no matter where you live in Frankfurt.


Please observe the rules of conduct during your visit to our Citizens' Offices.Internal Link


You can also take care of various services conveniently from home – online or in writing. For an overview, please see Online Services.Internal Link

Important information for non-Frankfurt citizens

Due to the currently limited number of appointments, we can only issue passport and identity documents to Frankfurt citizens.


The only exceptions for non-Frankfurt citizens are if an identity document is urgently required for a flight. Please note that an appointment is also required for this!


Thank you for your understanding.

Online Appointment

We have commissioned an external company to provide the appointment service. Your data will, therefore, be temporarily processed on their server. The necessary data transfer is encrypted (https). Please note that the transmission of information via the Internet is not completely secure and is, therefore, undertaken at your own risk. It cannot be ruled out that third parties may intercept or modify the data you transmit. By using this offer, you agree to the electronic processing of your data.


We assure you that your personal data and any contributions will only be used within the framework of the appointment and will be deleted immediately afterwards.


By clicking on "make an appointment online" you confirm that you have taken note of the data protection declarationInternal Link (German only) and wish to be forwarded to make an appointment online.