Appointment service

Opening hours at the turn of the year:

All Citizens' Offices will be open for the last time this year on Monday, 23 December 2024.

The Citizens' Offices will be closed from 27 December 2024 up to and including 30 December 2024.

From Thursday, 2 January 2025, all Citizens' Offices will be open and staff will be available again.

Do I need an appointment to visit the Citizens' Offices?

• On Tuesdays, Thursdays and Fridays you need an appointment to visit the Citizens' Offices. New appointments are offered eight calendar days in advance for the same day of the following week (e.g. Tuesdays for the Tuesday of the following week). Appointments are activated on weekdays at 6:00 am. It is not possible to book further in advance.
• On Mondays and Wednesdays, it is possible to visit the Citizens' Offices without making an appointment in advance. Please note that on days with open consultation hours there may be longer waiting times, fuller waiting rooms and an early stop to the distribution of waiting tags.
• Visits to the Branch Offices Fechenheim, Harheim, Kalbach and Nieder-Erlenbach are only possible by appointment.
• You can take care of your request at any of our locations, no matter where you live in Frankfurt.

Why can't I find a new appointment?

• Either all appointments are taken, not available or the combination of services you requested is not available. Please try again in the next few days or book your services individually.
• It is also possible to visit the Citizens' Offices on Mondays and Wednesdays without an appointment. Please note that there may be longer queues, fuller waiting rooms and an early stop to the distribution of waiting tags on days when consultation hours are open.

Why are all appointments fully booked or greyed out for weeks?

• New appointments are released eight calendar days in advance for the same day of the following week (e.g. Tuesdays for Tuesday of the following week). They are released during the morning. It is not possible to book further in advance.
• On appointment days, there are approximately 1,500 to 2,000 appointments available in all Citizens' Offices.

How can I cancel my appointment?

• You can cancel your appointment by sending an e-mail to buergerservice.termine@stadt-frankfurt.deInternal Link. Please provide the following information: Last name, waiting ticket no. (if available), date / time, location (which Citizens' Office?)

Can I reschedule my appointment?

• Postponements are not possible.

Can I extend my appointment?

• We can only take care of the services you have booked. Appointments are allocated based on the expected time required for the selected services. An extension with additional services is unfortunately not possible afterwards.

Tax forms are available at all locations (except at the Citizen's Office Nieder-Eschbach and at the Kalbach branch office) without prior appointment.