Parents, grandparents, children and professionals can call the freephone number 0800 - 2010 111 on weekdays and at weekends for information and advice on services for families and children in Frankfurt:
on weekdays from 8:00 am - 11:00 pm local time, on weekends and public holidays from 10:00 am - 11:00 pm local time.
The experts on the phone also accept notices from the general public about parents who may be overburdened or about apparently neglected children, and they make sure the respective leads are investigated.
THE CHILD AND YOUTH PROTECTION HELPLINE IS FOR:
THE CHILD AND YOUTH PROTECTION TEAM ADVISES:
Further information (available in German only):