About us

About us

Citizens Advisory Service

About us

© Stadt Frankfurt am Main, Photo: Jochen Ditschler

You ask – we answer!

The Citizens Advisory Centre ("Bürgerberatung") in Frankfurt’s historical centre is your point of contact with the city administration for almost every topic. Where do I register my car? How can I involve myself in the city? Where do I find information about schools and kindergartens in Frankfurt? Which exhibitions are currently shown in the museums? These and many other questions will be gladly answered by the Citizens Advisory Service staff with their direct line to the city administration.

On our display wall we offer a variety of leaflets, brochures and programmes about all the new and upcoming events and exhibitions in the city. We also offer you individual advice and comprehensive information material for new citizens.

On our new interactive screen, we also have a vast amount of information for you to discover. Whether you are looking for key facts about Frankfurt, current pictures of our city or the current political composition of the city parliament. All under the motto: “Tradition meets modern age”, you will find an abundance of new and traditional information forms at the Citizens Advisory Service.

Our tip: Take a look at the 360degree panorama pictures of the Römer, the Paulskirche and the Bolongaro Palace. Or go on a virtual tour to the most beautiful place in the restored historical centre and find out more about the individual buildings and squares. We will gladly guide you through the range of new offers.

The Staff of the Citizens Advisory Service are all real Frankfurt experts and always well informed. Please visit us in our new premises in the new historical city centre, Hinter dem Lämmchen 6.

Come and talk to us! We look forward to your visit.

Responsibilities

  • We inform you about the city administration, city topics and the responsibilities of the municipal offices
  • We help you with problems with municipal offices
  • We provide comprehensive information about the city of Frankfurt am Main (also in English)
  • We answer written enquiries and e-mails (also in English)
  • We provide a host of brochures about the sights of Frankfurt free of charge
  • We offer information about permanent and temporary exhibitions, dates and opening hours
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