Information for the general public

Information for the general public

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Coronavirus SARS-CoV-2 (english)

Information for the general public

Informationen zum Coronavirus SARS-CoV-2
Informationen zum Coronavirus SARS-CoV-2 © Stadt Frankfurt am Main, Foto: Adobe Stock, Gilang Prihadono

What to do in case of suspected infection:

What do I have to do as a returnee?

The obligation to self-quarantine for passengers entering Germany from foreign countries will be from May 16th 2020 limited to passengers entering Germany. You can find further Information here.Internal Link


Important note: Street door fraud with Covid-19-tests

Frauds at the street door use a new scam and take advantage of the insecurity of the population regarding corona-tests (COVID-19). The Police informs: In case of a suspected disease corona tests will solely be carried out on prior anouncement.  When unanounced tests are offered this could be fraud. Important to know: Comprehensive testing is not carried out. A corona test has to be demanded. Further Information is available under: Crime prevention of the federal states and the Federation (ProPK) External Link


Who can help me with shopping and run other errands when I am in domestic isolation?

If you live by yourself you  should ask relatives, neighbours or friends to do your shopping for you. If this is not possible, ask for delivery services at your local supermarkets. Furthermore there are neighbourhood networks in many areas of Frankfurt who offer support for elderly or unattached persons. Further information is available under: Initiatives to support citizens in need for help during the corona Crisis  Internal Link


How should I conduct myself when returning from a voyage and carrying a suspected infection?

If you are returning from a region-at-risk and are showing symptoms of fever, dry cough and shortage of breath, avoid social contact. Present yourself for a medical appointment with your practitioner having made a fixed appointment in advance via telephone to have yourself examined. This also applies to people who have had contact with an infected person (that has tested positive) during the last 14 days. The medical practitioner (Doctor) who determines a suspected infection with COVID-19 in a given patient must report this according to the Coronavirus Registration Ordinance which has been put in place effective February 1st, 2020, to the health authority. A throat-swab will then be performed by the doctor and forwarded to a virology institute for testing. No testing will be performed directly at the institute.

Recommended conduct of persons who have been in contact with verified COVID-19 patients?

As a first step, it needs to be established if a close contact (Face-to-Face >15 min.) has taken place during the last 14 days. In this case self-isolation is recommended by staying indoors. Household utensils should not be shared with others. In certain cases a timely separation in the usage of certain rooms and facilities within the household is advisable. It is also important to ensure a regular and good airing of the rooms. With the employer it is advisable to determine if working from home office is possible. Employees, who professionally have a lot of contact with the public and contact to people at risk, will be given visit- and/or work-injunctions lasting up to 14 days after the last confirmed contact to the positive tested case. This also applies to school pupils and students. These injunctions will be issued by the respective health authority.
If the contact person develops respiratory problems within the following 14 days after the last contact, a SARS-CoV-2 testing should follow. In this case contact with a doctor or the health authority should take place.


The State of Hessen Contractor for the Medical Profession is operating two test Cetners in Frankfurt am Main

Since March 10th two test centers have begun operations in order to relieve the pressure  on local medical practices for testing. Testing is available weekdays between 9am and 1pm.

Important notice:

Patients are either assigned by their local medical practitioners, the Medical On-Duty Service (Freecall 116 117) or the health authority. Without a relevant medical necessity, patients will not be assigned for testing to the Test Centers. The address of the Test Centers will only be made available on the basis of verified need

Please do not visit the Test Centers without medical referral, as without it, no test will be performed.


What precautions are recommended for people arriving from at-risk-regions and are suffering from respiratory problems?

These people should get in touch with a medical practitioner (doctor) without delay. In this case a SARS-CoV-2 testing is legitimate. Until the receipt of the test-result these persons are required to self-isolate in their own household.  Should there be more people living in this household, close contact should be avoided and the hygienic measures maintained.

What measures will the health authority take if a person has tested positive with SARS-CoV-2?

The health authority will contact the person who has tested positive to this virus. There will be an interview regarding the people to whom there has been close contact during the last 14 days. These individuals will also be contacted via telephone or electronically. Depending on the medical indication the health authority will determine if a test is necessary and/or a house-quarantine will be imposed.


Information for self-isolation and private quarantine.  Tips and advice for parents:

Are there any useful tips, or advice, for conduct during self-isolation and quarantine at home?

In  connection with the COVID-19 viral crisis, the Psycho-Social Crisis Management of the Federal Autority for Public Safety and Emergency Relief (BBK) has published two new public informations that can be accessed through the BBK linkExternal Link.


Preventive Measures: 

How can an infection with SARS-CoV-2 be prevented?

  • Wash hands regularly with sufficient water and soap, disinfection of hands is not necessary.
  • Avoid hand-shaking.
  • Avoid touching face with hands.
  • When sneezing and/or coughing, maintain hygiene etiquette using elbow crook
  • Use paper-tissues only once, discard them in the bin and then wash hands soon thereafter.
    Maintain a minimum distance of between 1 and 2 meters to other people, especially to persons with respiratory Problems.

These measures also protect against influenza (flu) and other respiratory illnesses.

Which disinfectants are suitable when taking disinfection measures in connection with Coronavirus SARS-CoV-2?

As a covered virus SARS-CoV-2 can be relatively easily inactivated. In principle water and soap are sufficient. For chemical disinfection the following agents with proven effectiveness should be used:  Sphere of use limited anti-viral agent or better.

In which situations is it sensible for the general public to use mouth-and-nose protection to protect against acute respiratory illnesses?

Wearing mouth-and-nose protection is sensible when an infected person has to access the public space. Outside of the medical sector the wearing of protective masks for non-infected (healthy) people is generally not recommended.
The most important and effective protection is good hand-hygiene, correct cough-etiquette and maintaining a minimum distance of 1-2 meters from coughing persons.

How can individuals who are still in at-risk-areas protect themselves from infection with SARS-CoV-2?

A strict hand-hygiene (washing with soap) should be exercised. Large social gatherings should be avoided whenever possible. Contact with persons who have an acute respiratory infection, should also be avoided. In the case of ill family members, the wearing of protective masks at home is highly recommended.


Questions regarding the work place

Do returning travelers from non-risk-areas following recovery from an ordinary infection require a doctor’s certificate for their child care facilities of choice or for their employers, before they resume their normal activities?

People who have stayed at home with a respiratory infection and have fully recovered do not require a medical certificate to resume their normal activities.


Is my employer and/or school or child care facility entitled to require proof of SARS-CoV-2-testing from individuals that have recently returned to Germany from at-risk-areas and have shown no symptoms?

An examination of people without symptoms returning from at-risk-areas and who have had no verifiable contact to COVID-19 patients is neither recommended nor performed by the Health Authorities.




A Hessenwide Hotline for questions, issues and Information regarding the coronavirus is available under 0800- 555 4666 - daily from 8am to 8pm. You can also send your questions by Mail to buergertelefon@stk.hessen.deInternal Link.

Important Notice: Absolutely no test-results will be provided via this Hotline. All test results must be obtained through your general practitioner or referred doctor.

The statewide (State of Hessen) Hotlines are also available to all Frankfurt residents, there is not separate hotline for Frankfurt. In the case of verified infections with SARS-CoV-2 all necessary measures for Frankfurt residents will be taken by the Frankfurt health authority (Frankfurter Gesundheitsamt).
For residents from all other counties and districts in the State of Hessen Hotline Staff are standing by and in the case of verified infections the local health authorities are responsible for all further measures. To locate your local health authority please use the postal-code application of the Robert Koch Institute in the following link:local health authorityExternal Link

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