Information for the general public

Information for the general public

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Coronavirus SARS-CoV-2 (english)

Information for the general public

Informationen zum Coronavirus SARS-CoV-2
Informationen zum Coronavirus SARS-CoV-2 © Stadt Frankfurt am Main, Foto: Adobe Stock, Gilang Prihadono

Recent information

What do I have to do as an entering passenger?

You can find informations regarding the regulations for passengers entering Germany in the context of the new coronavirus SARS-CoV-2 hereInternal Link



Results of antibody-testing should be discussed with the commissioning physician. Nether the personel of the corona hotline nor the local health authority can inform on the results of antibody-testing.


Important note: Street door fraud with Covid-19-tests

Frauds at the street door use a new scam and take advantage of the insecurity of the population regarding corona-tests (COVID-19). The Police informs: In case of a suspected disease corona tests will solely be carried out on prior anouncement.  When unanounced tests are offered this could be fraud. Important to know: Comprehensive testing is not carried out. A corona test has to be demanded. Further Information is available under: Crime prevention of the federal states and the Federation (ProPK) External Link


Information on corona-virus in many languages

 Information sheets of the Hessian Ministry for Social Affairs and Integration regarding the corona-virus are available in 20 languages under this link: Link


Recommended conduct of persons who have been in contact with verified COVID-19 patients?

As a first step, it needs to be established if a close contact (Face-to-Face >15 min.) has taken place during the last 14 days. In this case self-isolation is recommended by staying indoors. Household utensils should not be shared with others. In certain cases a timely separation in the usage of certain rooms and facilities within the household is advisable. It is also important to ensure a regular and good airing of the rooms. With the employer it is advisable to determine if working from home office is possible. Employees, who professionally have a lot of contact with the public and contact to people at risk, will be given visit- and/or work-injunctions lasting up to 14 days after the last confirmed contact to the positive tested case. This also applies to school pupils and students. These injunctions will be issued by the respective health authority.
If the contact person develops respiratory problems within the following 14 days after the last contact, a SARS-CoV-2 testing should follow. In this case contact with a doctor or the health authority should take place.



Test centers of the Association of Statutory Health Insurance Physicians in Frankfurt

In Frankfurt am Main there are two test centers available where swabs are taken to relieve the general practioners. Tests are performed in the center in the University hospital  from Monday to Friday, from 9am until 1pm and in the center at the Bürgerhospital on Monday, Wednesday and Friday at the same time of day.

Important notice:

Patients are either assigned by their local medical practitioners, the Medical On-Duty Service (Freecall 116 117) or the health authority. Without a relevant medical necessity, patients will not be assigned for testing to the Test Centers. The address of the Test Centers will only be made available on the basis of verified need

Please do not visit the Test Centers without medical referral, as without it, no test will be performed.



What measures will the health authority take if a person has tested positive with SARS-CoV-2?

The health authority will contact the person who has tested positive to this virus. There will be an interview regarding the people to whom there has been close contact during the last 14 days. These individuals will also be contacted via telephone or electronically. Depending on the medical indication the health authority will determine if a test is necessary and/or a house-quarantine will be imposed.



Information for self-isolation and private quarantine.  

1) For parents: Are there any useful tips, or advice, for conduct during self-isolation and quarantine at home?

 In  connection with the COVID-19 viral crisis, the Psycho-Social Crisis Management of the Federal Autority for Public Safety and Emergency Relief (BBK) has published two new public informations that can be accessed through the BBK linkExternal Link.

2) Who can help me with shopping and run other errands when I am in domestic Isolation?

If you live by yourself you  should ask relatives, neighbours or friends to do your shopping for you. If this is not possible, ask for delivery services at your local supermarkets. Furthermore there are neighbourhood networks in many areas of Frankfurt who offer support for elderly or unattached persons. Further information is available under: Initiatives to support citizens in need for help during the corona Crisis  Internal Link




Preventive measures

How can an infection with SARS-CoV-2 be prevented?

  • Wash hands regularly with sufficient water and soap, disinfection of hands is not necessary.
  • Avoid hand-shaking.
  • Avoid touching face with hands.
  • When sneezing and/or coughing, maintain hygiene etiquette using elbow crook
  • Use paper-tissues only once, discard them in the bin and then wash hands soon thereafter.
  • Maintain a minimum distance of at least 1,5 meters to other people, especially to persons with respiratory problems.

These measures also protect against influenza (flu) and other respiratory illnesses.



Which disinfectants are suitable when taking disinfection measures in connection with Coronavirus SARS-CoV-2?

As a covered virus SARS-CoV-2 can be relatively easily inactivated, in principle water and soap are sufficient. For chemical disinfection, the following agents with proven effectiveness should be used:  Sphere of use limited anti-viral agent or better.

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