Clearing Centre 1.0

Clearing Centre 1.0

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Clearing Centre 1.0

Counselling for people with unclear health insurance coverage

Nationwide, hundreds of thousands of people are estimated to be without health insurance coverage and thus without sufficient access to medical care. Complex legal constellations complicate a quick clarification of the insurance status. In order to support affected people to enter the regular statutory system as far as possible, more and more clearing centres ("Clearingstellen") are being established throughout the country. Along with treatment services for people without health insurance, counselling services are also an important step towards securing sustainable health care for all.

Logo Clearing Centre, Photo: Gesundheitsamt Frankfurt
Counselling centre for people with unclear health insurance coverage. © Stadt Frankfurt am Main, Photo: Gesundheitsamt Frankfurt

Medical care for all Frankfurt citizens

Since the beginning of February 2021, the Local Health Authority of Frankfurt has been offering counselling for people without health insurance. Every Wednesday from 2 p.m. to 5 p.m., an open consultation hour for people with unclear health insurance coverage takes place in the rooms of the Humanitarian Consultation Hours at the Local Health Authority.The aim is to place as many Frankfurt citizens as possible with unclear health insurance coverage (back) into the regular medical system. The counsellors are provided by the Department of Social Work and Health of the Frankfurt University of Applied Sciences, and the Frankfurt Youth and Social Welfare Office (“Jugend- und Sozialamt”) covers the personnel costs. The Humanitarian Health Services Coordinator at the Local Health Authority (“Gesundheitsamt”) coordinates the project.

Our service

If you do not have health insurance or do not know whether you are insured, you can contact us. We advise you on all questions concerning the social and health care system and help you clarify whether and how you can take out health insurance.


We advise people

  • who do not have health insurance.
  • who do not know whether they have health insurance or have problems with their health insurance.
  • who are not insured and need to see a doctor.


Our goals:

  • We want to support people with unclear health insurance coverage in asserting any claims against payers.
  • We want to provide orientation and help you to access the German health care system.


You can simply visit us during office hours or send us an e-mail. Our counselling is free of charge, confidential and anonymous if you wish.

How to reach us

Clearingstelle 1.0

Zeil 5, 2nd floor
In the rooms of the Humanitarian Consultation Hours ("Humanitäre Sprechstunden") at the Local Health Authority ("Gesundheitsamt")
60313 Frankfurt am Main

Open consultation hours

Wednesday 2 pm - 5 pm