Citizens' Office Coronavirus SARS-CoV-2

Citizens' Office Coronavirus SARS-CoV-2

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Citizens' Offices

Citizens' Office Coronavirus SARS-CoV-2

Information on rules of conduct, appointments and services when visiting a Citizens' Office

You must make an appointment to visit a Citizens' Office ("Bürgeramt"). During your appointment, please observe the rules of conduct listed below.

Coronavirus, Photo: Corona Borealis - stock.adobe.com
Coronavirus © Corona Borealis - stock.adobe.com, Photo: Corona Borealis - stock.adobe.com

Appointments

You can currently only visit the Citizens’ Office if you have made an appointment.Internal Link 

Rules of conduct during your visit

Please observe the following rules of conduct during your appointment to keep the risk of infection as low as possible: 

 

  • Wear a mask covering your mouth and nose (medical/surgical mask or FFP2 mask)! You will not be admitted to our locations without a mouth and nose protection mask, even if you have booked an appointment. We will not provide you with a mouth and nose protection mask.
  • Please maintain a minimum distance of 1.5 m from all other people!
  • Be punctual for your appointment! To avoid too many people being in the waiting area and in front of the entrance to the building at once, it is important that you do not arrive too early (maximum 5-10 minutes before your appointment). Under no circumstances will your appointment be called earlier.
  • Please come alone! Please only bring necessary accompanying persons with you. Please note the representation and special regulations for our services registrationInternal Linkre-registrationInternal Link and children's passportInternal Link (German only).
  • Follow staff instructions at all times!

Locations

The following locations are available if you want to make an appointment (no matter where you live in Frankfurt):

  • Central Citizens' Office
  • Citizens' Office Höchst
  • Citizens' Office Dornbusch
  • Citizens' Office Nieder-Eschbach
  • Citizens' Office Bergen-Enkheim
  • Citizens' Office Sachsenhausen

 

The Citizens‘ Office Nordwest and the Branch Offices Fechenheim, Kalbach, Nieder-Erlenbach and Harheim are currently closed.