Appointment service

Appointment service

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Citizens' Office Bergen-Enkheim

Appointment service

Current Notices

Due to the high number of infections, we ask you to bring proof of vaccination or of recovery, or a negative test certificate that is not older than 24 hours to your appointment at the Citizen's Office in the interest of everyone's safety.


The Central Citizens Office ("Zentrales Bürgeramt") has been temporarily relocated to a nearby location at Lange Straße 25-27 due to construction workInternal Link


The Citizens' Office Nieder-Eschbach ("Bürgeramt Nieder-Eschbach") is closed for reconstruction and modernisation work until further notice. If you have applied for identity documents at the Citizens' Office Nieder-Eschbach, you can pick them up at the Citizens' Office Nordwest Internal Link("Bürgeramt Nordwest") by prior appointmentExternal Link.

General information

You can currently only visit the Citizens’ Office ("Bürgeramt") if you have made an appointment.External Link Appointments are offered eight calendar days in advance and are activated at 7 am on weekdays.

You can take care of your matters at any of our locations, no matter where you live in Frankfurt.

Please observe the rules of conduct during your visit to our Citizens' Offices.Internal Link

You can also take care of various services conveniently from home – online or in writing. For an overview, please see Online ServicesInternal Link.

Online Appointment

We have commissioned an external company to provide the appointment service. Your data will, therefore, be temporarily processed on their server. The necessary data transfer is encrypted (https). Please note that the transmission of information via the Internet is not completely secure and is, therefore, undertaken at your own risk. It cannot be ruled out that third parties may intercept or modify the data you transmit. By using this offer, you agree to the electronic processing of your data.


We assure you that your personal data and any contributions will only be used within the framework of the appointment and will be deleted immediately afterwards.


By clicking on "make an appointment online" you confirm that you have taken note of the data protection declarationInternal Link (German only) and wish to be forwarded to make an appointment online.